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Real Estate Web Hosting Faq's
My domain name is registered at another registrar. How do I host it on The Real Estate Host servers?
Regardless of where your domain name is registered, you can host it with any web hosting provider of your choice. When you sign up with our services we send you a welcome email that will contain our name servers. You will need to visit your registrar and modify the current name servers listed for your domain name to reflect our name servers. Once you make those modifications it will take up to 72 hours for the changes to propagate across all the networks at which time your domain name will come live on your hosting account on our servers and you will be able reach your account using your domain name www.yourdomain.com from your web browser. If you are unsure what we mean by changing your name servers, click the Live Assistant graphic in the right menu and one of our Representatives will walk you through the process.

How do I access my account on your servers before the name servers are propagated and my domain name is live with my hosting account?
The welcome email that we send when you sign up will include account login information that will permit you to access your account prior to DNS propagation. This allows you to upload your web pages and to access the control panel to setup the features available to you.

Are there any setup fees or contracts required for web hosting plans?
No, there are no hidden fees or setup fees and no contracts for hosting plans.

I see that you offer a 30 day money back guarantee. How does this work?
Our money back guarantee applies to all first time clients hosting fees only. In the event that you are unsatisfied with our services within the first 30 days of service we will refund all hosting fees upon receipt of the account cancellation request form with no questions asked.

I see that some of your hosting plans mention parked domains, what does this mean?
This means that you can park other domain names that you have registered on top of your hosted domain name, this way when visitors visit the other registered domain names, they are taken to your hosted web site. It also allows for you to have email addresses for those parked domains.

What kind of support do you provide and how do I obtain support?
We provide support for any issues that you experience with the features that come with your account plan and any issues that pertain to our servers. We do not provide technical support for your use of 3rd party scripts or html coding for your web pages unless you have purchased one of our site maintenance programs or script programming, please refer to these sections for more detail. Technical support is available 24 hours a day, 7 days a week, including Holiday's. Support can be obtained via the Live Assistance link Monday through Friday, 8:00am EST to 6:00pm EST, or by submitting the Technical Support Request Form. Our techs are on duty around the clock and respond to support form requests within 4 hours of submission.

I have more questions, who do I contact?
Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly.

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