Smart Framing Website Design Package Faq's
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Purchasing a Smart Framing Software Design Package FAQ's
Specific Smart Framing FAQ's
Purchasing a Smart Framing Design Package FAQ's
I'm interested in purchasing a design package, what forms of payment do your take?
All design fees and first month hosting fee is due at the time of your order.
For design package payments, we accept PayPal, Visa, Mastercard, both business and personal checks drawn on US Banks, Wire Transfers, Money Orders, and Cashier Checks.
When paying by credit card there is a 2.5% handling fee that is charged in addition to the design fees.
When paying by Wire Transfer, Money Order, or Cashiers Check, fees due must be received prior to the purchase of your chosen template as well as prior to any work commencing.
I'm interested in purchasing a design package, if I am unhappy with the design can I get a refund?
Once the design process begins design fees become non-refundable. Because the templates offered on our site are exactly what a clients site will look like when it goes live, or if we are using a clients existing design, clients know up front how their site will look and function, therefore it is extremely important that clients take their time when choosing a template for their new website, and spend time with one of our representatives to dicuss customizations and ask as many questions necessary to insure your complete satisfaction.
To further insure your happiness with our services, we do offer a 20 day free trial which will allow you to fully test the backend of your website and the features available with your design package. Request a Smart Framing Free 20 Day Trial now.
What if I want to change my site to a new template down the road?
This is not a problem. We all like change now and then! We charge a one time fee of $175.00 plus the cost for the new template.
How long does it normally take for the delivery of my new web site if I purchase a design package?
We allow up to 15 business days for the completion of your website. Things that affect the exact amount of time are: The amount of customization needed to be made to the template to meet your needs; How quickly you respond with the designer assigned to you when he or she requests information needed for your site can affect this time frame. We've seen sites completed in as little as 5 business days.
What if I choose the smallest design package now, but want to add additional pages later, is this possible and if so, how much will it cost?
With our Real Estate Design Packages, the package you choose is based on the number of agents you have. You have total control over your web page content therefore you can add additional pages anytime you wish without incurring any cost.
What if I decide to move to a new hosting provider, can I take my pages with me?
Our design packages, software, and scripts are intended to be hosted on our servers only. However, the template is yours and we will provide you with a zip file that will contain the template in its original state and will not contain any scripts or your data content...it is only the shell of the template in its original state. Additionally, the template itself is licensed to be used on the domain name it was ordered for only and can not be used on another domain unless a new license is purchased.
Can I use the web site template for another domain name?
Not unless you buy another license for the template and only if it is still available. Just like with computer software, templates are not re-distributable and are covered by strict licenses and agreements.
Specific Smart Framing Frequently Asked Questions
Q. How do I know if my MLS Board supports Smart Framing?
A. Most MLS Boards do support Smart Framing, you will need to contact your board and ask them if they support Smart Framing. In the event they do not know what Smart Framing is just tell them you would like to frame your listings into your website and they will be able to tell you whether you can or not.
Q. Why can't the layout and data that is being framed be formatted by us?
A. All we are doing is framing a web page that is setup on your MLS' servers. Because the content of that web page is on your MLS' servers, only your MLS has the ability to modify the content of the data on their servers.
Q. Can I have a Quick Search on the front page of my site?
A. No. Your MLS would have to have a quick search formatted that we could frame into the front page of your site, but I've never seen any MLS offer this.
Do you have more questions?...click our Live Assistant and Aimee can assist you with all of your questions.
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