Real Estate Website Design Faq's
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REAL ESTATE WEBSITE DESIGN FAQ's
 I'm interested in purchasing a design package, why do I have to pay the initial design fees by check?
We have been providing real estate design services for many years and, unfortunately, over the years we have experienced those that want the design but do not want to pay for it. After spending many hours designing a site, some dishonest customers download a copy of their site to their computer then reverse the charges with their credit card provider. This practice is not only damaging to our reputation with our merchant providers, but also leaves us stuck with covering our own cost and the cost of the template. Therefore, our Policies were altered to allow for payment by check only for the initial design fees. Unfortunately, we all pay for the actions of dishonest people.
I'm interested in purchasing a design package. If I am unhappy with the design can I get a refund?
Once the design process begins design fees become non-refundable. Because the templates offered on our site are exactly what a clients site will look like when it goes live, or if we are using a clients existing design, clients know up front how their site will look and function. Therefore, it is extremely important that clients take their time when choosing a template for their website to insure they are completely happy with the design, and spend time with one of our representatives asking as many questions necessary to insure your satisfaction.
What if I want to change my site to a new template down the road?
This is not a problem. We all like change now and then! We charge a one time fee of $175.00 plus the cost for the new template.
How long does it normally take for the delivery of my new web site if I purchase a design package?
This can depend on the type of the template that you are choosing with your design package. Flash web sites can sometimes take longer than plain html templates. But, if it is a complicated html template than it could take longer than a flash version. It also depends on how big your web site will be and the amount of time it takes you to provide us with the content of your pages and any changes you decide prior to us publishing your pages for a final time. We always set a two week turn around for a full web site but generally it is much sooner. If we will be using a clients existing design, these generally go much faster since the design is already in place. You will be able to view the progress of your web site through the entire process.
What if I choose the smallest design package now, but want to add additional pages later, is this possible and if so, how much will it cost?
With our Real Estate Listing and Website Content Management Design Packages, you have total control over your web page content therefore you can add additional pages anytime you wish without incurring any cost. Just refer to the instruction email that was sent when your site was completed.
What if I decide to move to a new hosting provider, can I take my pages with me?
This depends on your knowledge of PHP and MySQL programming. If you are completely knowledgeable then it is possible for you to move your entire site to another server. At this point we would no longer take responsibility for script updates or any maintenance. Our services are available for clients hosted on our services. Regardless, the template that you select for your design package is yours to keep. However, the template itself is licensed to the domain name it was ordered for only.
Can I use the web site template for another domain name?
Not unless you buy another license for the template and only if it is still available. Just like with computer software, templates are not re-distributable and are covered by strict licenses and agreements.
I have more questions, who do I contact?
Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here to submit a sales inquiry and a representative will respond to you promptly.
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