I'm interested in purchasing a design package, what forms of payment do your take?
We accept Credit Cards - Visa, Mastercard, Discover, and American Express, both business and personal checks drawn on US Banks, Wire Transfers, Money Orders, and Cashiers Check.
When paying by credit card there is a 5% handling fee that is charged in addition to the design fees.
When paying by Wire Transfer, Money Order, or Cashiers Check, fees due must be received prior to the purchase of your chosen template as well as prior to any work commencing.
I'm interested in purchasing a design package, if I am unhappy with the design can I get a refund?
Once the design process begins design fees become non-refundable. Because the templates offered on our site are exactly what a clients site will look like when it goes live, or if we are using a clients existing design, clients know up front how their site will look and function, therefore it is extremely important that clients take their time when choosing a template for their website to insure they are completely happy with the design, and spend time with one of our representatives asking as many questions necessary to insure your satisfaction.
To further insure your happiness with our services, we do offer a 20 day free trial which will allow you to fully test the backend of your website and the features available with your design package. Click here for a free 20 day trial.
What if I want to change my site to a new template down the road?
This is not a problem. We all like change now and then! We charge a one time fee of $175.00 plus the cost for the new template.
How long does it normally take for the delivery of my new web site if I purchase a design package?
This can depend on the type of the template that you are choosing with your design package. Flash web sites can sometimes take longer than plain html templates, but if it is a complicated html template than it could take longer than the flash version. It also depends on which design package size you've chosen and the amount of time it takes you to provide us with the content of your pages and any changes you decide prior to us publishing your pages for a final time. We always allow for 14 business days for turn around for a full web site but generally it is much sooner. During the entire process you will have access to view your site as it is developed which will assist you in communicating changes/additions to the designer assigned to your site.
What if I choose the smallest design package now, but want to add additional pages later, is this possible and if so, how much will it cost?
With our Real Estate Design Packages, you have total control over your web page content therefore you can add additional pages anytime you wish without incurring any cost. Just refer to the User Manual that is linked in the backend of your website..
What if I decide to move to a new hosting provider, can I take my pages with me?
This depends on your knowledge of PHP and MySQL programming. If you are completely knowledgeable then it is possible for you to move your entire site to another server. At this point we would no longer take responsibility for script updates or any maintenance - nor will we troubleshoot issues you experience moving to the gaining server. Our services are available for clients hosted on our services. Regardless, the template that you select for your design package is yours to keep and at your request will be provided to you in a zip format - the template does not contain your website contents, it is only the shell of the template. Additionally, the template itself is licensed to be used on the domain name it was ordered for only.
Can I use the web site template for another domain name?
Not unless you buy another license for the template and only if it is still available. Just like with computer software, templates are not re-distributable and are covered by strict licenses and agreements.
I have more questions, who do I contact?
Click the Live Assistance Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly.
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