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Property Listing Software Design Package FAQs


Purchasing a Property Listing Software Design Package FAQ's

Specific Property Listing Software FAQ's







Purchasing a Property Listing Software Design Package FAQ's

I'm interested in purchasing a design package, what forms of payment do your take?
All design fees and first month hosting fee is due at the time of your order.

For design package payments, we accept PayPal, Visa, Mastercard, both business and personal checks drawn on US Banks, Wire Transfers, Money Orders, and Cashier Checks.

When paying by credit card there is a 2.5% handling fee that is charged in addition to the design fees.

When paying by Wire Transfer, Money Order, or Cashiers Check, fees due must be received prior to the purchase of your chosen template as well as prior to any work commencing.

I'm interested in purchasing a design package, if I am unhappy with the design can I get a refund?
Once the design process begins design fees become non-refundable. Because the templates offered on our site are exactly what a clients site will look like when it goes live, or if we are using a clients existing design, clients know up front how their site will look and function, therefore it is extremely important that clients take their time when choosing a template for their new website, and spend time with one of our representatives to dicuss customizations and ask as many questions necessary to insure your complete satisfaction.

To further insure your happiness with our services, we do offer a 20 day free trial which will allow you to fully test the backend of your website and the features available with your design package. Request a Property Listing Software Free 20 Day Trial now.

What if I want to change my site to a new template down the road?
This is not a problem. We all like change now and then! We charge a one time fee of $175.00 plus the cost for the new template.

We allow up to 15 business days for the completion of your website. Things taht affect the exact amount of time are: The amount of customization needed to be made to the template to meet your needs; How quickly you respond with the designer assigned to you when he or she requests information needed for your site can affect this time frame. We've seen sites completed in as little as 5 business days.

What if I choose the smallest design package now, but want to add additional pages later, is this possible and if so, how much will it cost?
With our Real Estate Design Packages, you have total control over your web page content therefore you can add additional pages anytime you wish without incurring any cost. The number of pages that initially come with your package is ONLY the number of pages the designer will setup for you, but once your site is released to you, you can continue to add pages and links to your menus whenever you want on your own.

What if I decide to move to a new hosting provider, can I take my pages with me?
Our design packages, software, and scripts are intended to be hosted on our servers only. However, the template is yours and we will provide you with a zip file that will contain the template in its original state and will not contain any scripts or your data content...it is only the shell of the template in its original state. Additionally, the template itself is licensed to be used on the domain name it was ordered for only and can not be used on another domain unless a new license is purchased.

Can I use the web site template for another domain name?
Not unless you buy another license for the template and only if it is still available. Just like with computer software, templates are not re-distributable and are covered by strict licenses and agreements.


Specific Property Listing Software FAQ's:

- Does the Property Listing Software connect to my MLS to obtain my listing data?
- What is the CSV importer and how does it work?
- How are property listings and data added to my web site?
- We have multiple agents, can they each manage their own listings?
How are images added to my listings? Any special requirements or software needed?
- How do virtual tours work?
- I see that I can have File downloads with each of my listings, what types of files are allowed?
- With the Property Listing Software can I have a Quick Search on the front page of my site?
- Can I have 2 Quick Searches on the front page of my site, one for visitors to search my listings that are added via the Property Listing Software and the other for visitors to search the entire MLS?
- Do we have the ability to have RSS feeds for my individual property listings?
- Is there any type of Syndication feed options available such as Truila, Zillow, etc.?
- Can we require that visitors register before viewing our listings?
- We would like to charge a fee for visitors to view our listings, is this possible?
- Can we charge Agents a fee to add listings to our site?
- I would like my site visitors to be able to search the entire MLS, is this possible with this method?
- Can we use interactive google mapping with the Property Listing Software?
- Is streetview available for the google mapping?
- I see that you offer 3 design packages, Small Office, Medium Office, and Large Office. What is the difference between each package and how do I decide which best meets my needs?
- I see that each package allows for a certain number of agents. If I start with for example the Small office that allows for up to 3 agents, and I need to add additional agents later, can I upgrade?
- What happens when an agent no longer works for our company? How do we remove agents?
- How do we add new agents?
- How do I create email addresses?
- How do I view stats for my web site?
- How do I view stats for my individual listings?
- Are my individual listings SEO friendly?
- When will my web site show up in the search engines?

Q. Does the Property Listing Software connect to my MLS to obtain my listing data?
A. No it does not. The Property Listing Software works independent from your MLS and does not connect in any way to your MLS. With this method you and/or your agents manually add listings to your site via an admin area. While not automatic, if your MLS allows you to export your listings, there is a CSV importer tool available as an add-on which would allow you to import your listings, but this tool requires knowledge with MS Excel and the import will need to match the fields of the Property Listing Software. Please click Live Chat for more information regarding this method. The only true method for automatically adding/importing your listings by connecting to your MLS would be the design packages for IDX FTP Feed Integration method.

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Q. What is the CSV importer and how does it work?
A. The CSV importer is an optional addon that allows for you to import listing data from a csv file into the Property Listing Software. You will need a strong knowledge of MS Excel and will also need to change the fields within your CSV file to match the fields of the Property Listing Software. Please click Live Chat for more information regarding the CSV Importer.

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Q. How are property listings and data added to my web site?
A. Listings are added via the backend of your site through an admin area. Each agent will have their own unique login to manage their own listings in the system.

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Q. We have multiple agents, can they each manage their own listings?
A. Yes, each of your agents will have their own unique login to manage their own listings.

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Q. How are images added to my listings? Any special requirements or software needed?
A. You will have the ability to upload images for each of your listings when adding a listing to the system. Because disk space and bandwidth are not unlimited, and to insure that your images load quickly for your site visitors, your images must be formatted and optimized for the web prior to uploading. The designer assigned to your account will provide you with the size and weight specs for your listing images. You will need to use the graphic program on your computer to size and optimize your images...most graphic programs, not photo editors, have the ability to optimize your images for the web. If you try to upload an image that has not be sized and optimized correctly, the upload will not be successful. 99% of the problems we see are due to images not being sized and optimized correctly.

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Q. How do virtual tours work?
We do not provide the software needed to create virtual tours. Our virtual tour option allows for you to enter a web address to your virtual tour which when clicked from the listings detail page, opens the virtual tour in a small window and automatically plays the virtual tour. There are many virtual tour services on the web that are all-in-one services for creating and hosting your virtual tours.

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Q. I see that I can have File downloads with each of my listings, what types of files are allowed?
A. The system allows for you to upload 1 .pdf file for each of your listings. As with images, your .pdf files are limited to a maximum file size that will be provided to you by the designer assigned to your account.

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Q. With the Property Listing Software can I have a Quick Search on the front page of my site?
A. Yes you can have a quick search with up to 5 fields on the front page of your site. The quick search is added to the front page of your site and field results are populated by the listings you add to the Property Listing Software.

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Q. Can I have 2 Quick Searches on the front page of my site, one for visitors to search my listings that are added via the Property Listing Software and the other for visitors to search the entire MLS?
A. No, this isn't possible. As stated above, the Property Listing Software is in no way connected to your MLS. The only way to have a quick search on the front page of your site that searches the MLS directly is via our IDX FTP Feed Integration design packages. If you need both of these abilities, you can add the Property Listing Software as an addon to an IDX FTP Feed Integration design package.

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Q. Do we have the ability to have RSS feeds for my individual property listings?
A. RSS feeds are only available for non-US real estate services. This is due to the restrictions of MLS boards and can cost you your membership with your MLS therefore, we do not allow RSS feeds for individual property listings for US based real estate professionals.

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Q. Is there any type of Syndication options available such as Truila, Zillow, etc.?
A. Yes, XML Data Feeds to various syndications are available as an optional addon. However, before ordering this add-on, and even though the Property Listing Software works independently from your MLS, you are still bound by your MLS' rules and regulations therefore, you need to check with your MLS board to insure that by using this addon you are not in violation.

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Q. Can we require that visitors register before viewing our listings?
A. Absolutely. The designer assigned to your account will set this up for you. Additionally, if you are wanting to charge visitors for access to your listings and data, there is an optional Member PayPal addon that will automatically process and setup registered visitors for a fee that you decide to view your listings and data, the addon also allows for you to show a limited amount of data for non registered users and only displays full data once they register and pay.

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Q. Can we charge Agents a fee to add listings to our site?
A. Absolutely! There is an optional Agent PayPal addon that will automatically process and setup Agents for a monthly fee that you decide. With this addon you can Offer Subscriptions and/or One-Time payment accounts, and/or Pay-Per-Listing Packages. Visit the design package addons for the Property Listing Software to view more information for this addon.

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Q. We would like to charge a fee for visitors to view our listings, is this possible?
A. Absolutely. There is an optional Member PayPal addon that will automatically process and setup registered visitors for a fee that you decide to view your listings and data, the addon also allows for you to show a limited amount of data for non registered users and only displays full data once they register and pay. Visit the design package addons for the Property Listing Software to view more information for this addon.

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Q. I would like my site visitors to be able to search the entire MLS, is this possible with this method?
A. The Property Listing Software in no way connects to your MLS. However, there is a free option that can be used and works separately from the Property Listing Software and is called Smart Framing. This works by the designer framing a link that is provided to you by your MLS into a web page of your site with a link in your site menu titled Search Entire MLS for visitors to click. They are taken to the page of your site with the Smart Framing where they can search the entire MLS without leaving your site. We have absolutely no ability to format the data/search within the Smart Frame because it is only framed within a page of your site to make it appear as if it is hosted on your site, when in fact the content within the Smart Frame is coming directly from your MLS. Only your MLS has control of the search/data within the Smart Frame. You will need to inquire with your MLS board to find out if they offer this option. Some MLS' do and some do not.

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Q. I would like to have interactive google mapping for my listings, is this available?
A. There is an optional addon that you can purchase for google mapping. This addon allows for the designer assigned to your site to add google mapping to your search results as well as to your listing detail pages. Visit the design package addons for the Property Listing Software to view more information for this addon. NOTE: Due to Googles policies, google mapping can not be placed on pages where registration is required or pages that require a fee before viewing. In order to have it within registered/paid areas of your site, you would need to obtain a commercial license from google.

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Q. Is streetview available for the google mapping?
A. Yes it is, but unless you are prepared to manually change the POV (position of view) for each listing, do not rely on streetview to show the listing head on. Some listings will be precise and show the listing head on, but some will not and you will have to manually change the position of view of the lens. There is a field for each listing titled POV and this is where you adjust the view.

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Q. I see that you offer 3 design packages, Small Office, Medium Office, and Large Office. What is the difference between each package and how do I decide which best meets my needs?
A. There are only 2 differences between the packages: 1.) The number of initial pages you want the designer to do for you - free addons will affect this number as well, and 2.) The number of agents that will have listings.

The Small Office package allows for up to 3 agents and 8 initial pages.
The Medium Office package allows for up to 9 agents, and 15 initial pages.
The Large Office package allows for up to 15 agents, and 22 initial pages.
Additional agents can be added in groups of 5 agents for $10.00 per month. For more than an additional 20 agents you will need to obtain a custom quote.

The number of initial pages with each package are the pages that the designer will create with the page content/ad copy that you provide. Initial pages are also affected by some free addons that you choose, for example if you select the free Testimonial addon, it counts as a page against the number of initial pages.

All page content/ad copy is provided by the client.

You are not restricted to the number of initial pages that come with each package. When the designer releases your site to you, you will have the ability to add your own web pages and links yourself.

When choosing a package, first choose the package that will allow for the number of agents you have and then if you want the designer to add your page content to more pages than what initially come with the package - choose the next package up, otherwise you will add the pages and content yourself when your site is released to you.

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Q. I see that each package allows for a certain number of agents. If I start with for example the Small Office that allows for up to 3 agents, and I need to add additional agents later, can I upgrade?
A. Yes, additional agents can be added in groups of 5 for $10.00 per month.

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Q. What happens when an agent no longer works for our company? How do we remove agents?
A. You contact us via the support request or via live chat and we will remove the agent for you. NOTE: When agents are deleted, all of their listings are also deleted, so unless you want the listings removed, you should reassign the listings to different agents so they are not deleted. There is no way to recover deleted listings.

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Q. How do we add new agents?
A. You contact us via the support request or via live chat and we will add new agents for you.

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Q. How do I create email addresses?
A. Initially the designer will ask you what email addresses you need created and will create them for you and provide you with the setup information for your email program such as Outlook. He or she will also provide links to webmail as well. After your site is released to you, when you need email addresses added or removed, you simply submit the support request form or click live chat and the assistants will create them for you and provide you with the setup information.

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Q. How do I view stats for my web site?
A. Google Analytics is used for viewing stats for your web site and is both a free addon and free to signup for with google. The designer assigned to your account will ask you to visit google analytics and signup and provide them with the code for your site. There will be a link in the backend of your site to your google account for easy access.

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Q. How do I view stats for my individual listings?
A. You'll find a link titled Listing Stats in the backend of your site which will display your listings and the number of times the listing has been viewed.

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Q. Are my individual listings SEO friendly?
A. Yes. Metatags and descriptions are automatically generated by the Property Listing Software.

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Q. When will my web site show up in the search engines?
A. While we do submit your site to the search engines upon bringing it live, this is no guarantee that you will be ranked. If search engine rankings are important to you, you need an affective SEO campaign to promote your site within the search engines. SEO is a complete service all its own and can be quite costly.

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I have more questions, who do I contact?
Click the Live Assistant Link located on any of our pages during operating hours and one of our live representatives will be happy to assist you. Or click here and submit your questions via our sales inquiry form and a representative will respond to you promptly.
 



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